Returns & Exchanges
At MTN SHOP, we strive to ensure you are fully satisfied with your purchase. If you are not completely happy with your order, you can return or exchange eligible items within 30 days of delivery in their original packaging.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original condition and include all manuals, accessories, and a copy of your RMA form inside the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing